Shipping, Delivery & Returns
Kitchen Therapy is committed to deliver your order with good quality packaging within a given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
What are your shipping charges?
We charge for shipping extra, which is calculated from shiprocket.com. At this moment, we do not have Cash on Delivery services available.
Do you deliver to my city?
We deliver to all metros and major cities across India. Please choose your pincode in the drop-down list during check-out to confirm your city. If you can’t find your pincode in the list, please contact us and we’ll let you know if delivery to your city is possible or not.
How long does it take for an order to arrive?
Orders are dispatched within 72 hours of receipt. Most orders are delivered within 5 to 10 working days after dispatch. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person. Also, please call our customer care at +91-9909957229 or email us at email@example.com mentioning your Order ID along with a photograph of the bad condition product.
Can I return a product?
We do not accept returns or exchanges on any products.
We are not responsible for missed/late deliveries due to curfews, acts of government, acts of nature, holidays, incorrect addresses or acts of war. We reserve the right to deny services to any sender, without any explanation and are not liable for more than the retail cost of products.
We shall try our best for prompt delivery; delayed/early delivery for whatever reason shall not entitle the user for any damages or compensation.
In spite of full caution taken at the time of delivery, we will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.